Hello Milletians,

We are happy to announce that the free name change option will be available for all characters whose names were changed during the server merge. We apologize for the delay, as there were multiple systems that needed to be checked to ensure that Milletians would be able to request a name change, such as the issue where some characters could not leave an expired guild. As we understand the sentimental value of your names, we will be monitoring this system very closely. Thank you for your patience.

- The Mabinogi Team

Name Change Availability

Date: Tuesday, June 25th, 11:00 am PDT.

Details:

• To give a fair chance for players whose names were changed due to the server merge, the name change option will only be available for these users from the start, serving as a grace period.
• All players whose name was changed during the server merge will receive 1 free name change for each character that was affected. (excluding pets and partners)
• Before proceeding, please read and agree to the name change limitations and information listed below.
• If the chosen character is met with a limitation, the name change process cannot be continued until the requirement is resolved. (Character in a guild, item in cash inventory, etc.)
• To properly begin and reserve your name, please visit this Name Change Reservation web page after 11:00am PDT on Tuesday, June 25th.
• Log in to the account with an affected character whose name was changed to "Name+Server". If no character's name on the account was changed, the name change option will not be available.
• From this page, choose your character name and server from the drop down menu.
• Input a preferred name for your character! This name can be your original character name that you had previously, or feel free to choose a new name to suit your character.
• Note: While the 16 character name event is active, you may choose a name between 3 ~ 16 characters during the event duration!
• After confirming your new name, this name will be reserved for your character, and cannot be chosen by another character.
• Reserved name changes will be processed during every weekly maintenance on Thursdays.
• We recommend reserving your name as soon as possible, as there is no guarantee the name you want will be available depending on the timing of the name change reservation.
• Furthermore, the paid Name Change Coupon will be released in the near future, opening the name change option up to all users. Details regarding the Name Change Coupon sale will be posted at a later date.

Known Issue [RESOLVED]: There was a mistake in the messaging for this error, as it also noted that the "Character has an Item in the Cash Shop Inventory”. Now, you will receive the message "The Account has an Item in the Marketplace (Housing) Inventory. Visit the Bank NPC in the Marketplace to Retrieve Items." if your account has an item in the Marketplace.

Please remove the items and try your request again.

If you're Characters who had items in the cash shop Item Shop Inventory prior to the June 3rd server merge will be unable to submit a request through the Name Change Reservation web page. If you experience this issue, please submit a support ticket along with the details in this support article in order to make a formal name change request. We sincerely apologize for this inconvenience.

Name Change Coupon's Limitations:

• Name change requests will be completed every week during maintenance.
• You will not be able to make a request for a name change during maintenance.
• To be eligible for a name change, the character must be cumulative level 30 or above.
• The character’s Cash Shop Inventory must be emptied before requesting a name change.
• During the name change process, the affected character will be unable to purchase and/or receive items from the Cash Shop.
• Names can be changed up to 5 times per character.
• After changing a character’s name, you must wait 1 month before being able to change it again.

A name change request will be cancelled if a character is under any of the conditions below:

• If a character is in a guild or is waiting to be accepted into a guild.
• If a character has a Seal Breaker Title.*Does not affect the G1 title, 'the Seal-Breaker of Another World'.
• If a character is married.
• If a character is in a family.
• If a character is waiting to be deleted.
• If a character is banned.
• If the account has a shop in the Marketplace(Housing), is currently bidding for a shop, or if there are shop items in the Marketplace inventory.

Name Change Coupon Warnings:

• If you have an item that was bound to you, but is currently unbound as a result of using a Trade Unlock Potion, the item will be bound to you again if you equip it after the name change. Customer Support will be unable to help to unbind the item again. The item will need to be unbound again by using another Trade Unlock Potion.
• If you change your character’s name, your partner’s likeability towards that character will be reset.
• If you change your character’s name, any notes in the character's Notes Inbox will be lost.

Name Change Coupon Affected Features:

• Character name in your character information tab.
• Character name in your bank tab.
• Character name in your Friends List.
• Character name in the mailbox.
• Character name in Tara Auction, Taillteann Farm, and Royal Alchemist.
• Character name in Exploration Chronicles, Dungeon Rankings, Advancement Ranking, and Festia.

Name Change Coupon Unaffected Features:

• Name of the character who found the Ruins
• Seal Breaker’s name.
• Any items signed by a Crafter.
• Character’s name on bound items. Bound items can still be equipped.
• Names on currently existing flyers.
• Names on the Offering Board in Pontiff’s Court.
• Notes that have been sent before.

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